Oruflow Connected Support
We keep every Oruflow test-ready 24/7 so no patient is turned away.
First-contact resolution >
Median Resolution Time→
Because a smart uroflowmeter should feel as reliable - and as invisible - as running water.
Proactive Monitoring
93% of issues are resolved before staff notice.
1
Oruflow streams encrypted telemetry to Oruba HQ.
2
The real-time engine tags each signal.
3
It dispatches to the right engineer. Long before alarms reach the dashboard.
Power went out?
We spot it first (auto alerts, health checks). You just connect a UPS to keep rolling.
No water supply?
Our sensors flag low tank levels. Pour 2 L every four tests and check the odor filter.
Feces or toilet paper?
A built-in separator drops solids straight to the rear drain, then an auto-flush does a double rinse.
Planned Remote Maintenance
We maintain your device as much as possible without on-site visits.
Annually e-Calibration
Checking dynamic reference weights.
Quarterly Security Patches
Blue-green OTA, rollback after 1 hour if no heartbeat.
Weekly Sensor-drift Sweep
Safeguard your data and operations with top-tier security, built to ensure peace of mind.
Instant Feature Upgrades
Oruflow ships latest upgrades over the air on every units. Here's the upgrades in the last 12 months:
Quick-Cancel
Abort a queued test before voiding starts.
Auto-Flush Cycles
Programmable cleaning cycle every n tests.
Dynamic EMG scale
Custom slope for low-flow paediatric cases.
SOAP integration
Lightweight HIS with no HL7 engine.
Secure & Private by Design
Encrypted Path
Device → TLS 1.3 / MQTT → EU Based Oruba Server.
ISO 27001 & ISO 27701
Secure ITSM and ready for GDPR audits.
Zero-Trust Remote Diagnostics
One-time tokens and least-privilege access. Diagnostics only - never patient data.
PHI Stays Inside
PHI stays the site and use your HIS connector (HL7, DICOM, or SOAP). All other data is pseudonymised.
Warranty & On-Site Services
Backed by a confidence-boosting 1-year warranty.
Proven at Scale
Does it work for paediatric patients / all genders?
Yes. Child seat adapter and universal funnel-free design.
How long is the installation?
Typically, one day. Fits existing lavatory plumbing.
What if the network is down?
Onboard memory stores every test; syncs when back online.
What about EMG or future upgrades?
Modular add-on cards install without replacing the base unit.
Warranty & service terms?
Standard 1-year warranty. Extended plans are available.